12bdb Terms and Conditions

These terms and conditions ("Terms") apply to the 12bdb platform and all of its related services and products. When you visit the 12bdb website, create an account, play games, or use any service, you are considered to have accepted these Terms.

12bdb is an online casino and betting platform operated for players in Bangladesh. Our platform offers a variety of games including slots, live casino, fishing games, and cricket betting. Every service is governed by these Terms.

These Terms have been drawn up in accordance with applicable laws and regulations in Bangladesh. If any part of these Terms is unclear to you, please contact us.

To open an account and use services on 12bdb, the following eligibility requirements must be met:

• The applicant must be at least 21 years old. This platform is strictly prohibited for anyone under the age of 21.
• All information provided at the time of registration must be true, accurate, and complete.
• A person may operate only one account.
• The account holder must manage the account personally — not through a third party.
• Registration is not permitted from any region or country where online gaming is completely prohibited.

We may at any time request relevant documents from you for age and identity verification. If the required documents are not submitted on time, the account may be temporarily suspended.

3.1 Registration Process

Registration on 12bdb is completely free. During registration you will need to provide a valid email address, mobile number, and a strong password. All information provided must be your own and accurate.

3.2 Password Security

Keep your account password completely confidential and do not share it with anyone. Set a password that is not easy to guess — use a combination of uppercase letters, lowercase letters, numbers, and special characters. If your password is lost or someone else finds it out, contact 12bdb support immediately.

3.3 Account Responsibility

You are personally responsible for all activities that take place on your account. It is your responsibility to notify us promptly of any unauthorized use of your account.

4.1 Deposit Methods and Limits

12bdb currently accepts deposits through the following methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300. The maximum deposit amount within a given time period may vary by method.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawal time: processing is generally completed within 15 minutes to 2 hours
• Withdrawals can only be made through the same method used for the deposit
• Identity verification (KYC) may need to be completed before a withdrawal
• Wagering requirements must be met before withdrawing funds earned from a bonus

4.3 Transaction Verification

12bdb reserves the right to hold suspicious transactions for additional verification. This step is taken to prevent money laundering and ensure financial security.

5.1 Welcome Bonus

New players on 12bdb receive a 150% bonus on their first deposit, up to ৳5,000. To claim this bonus, the following conditions must be met:

• A minimum deposit of ৳300 is required to qualify for the bonus
• A 10x wagering requirement must be completed before withdrawing bonus funds
• The bonus applies once only — one welcome bonus per account
• The bonus may be cancelled if not used within the specified time period

5.2 Other Promotions

12bdb regularly offers various promotional offers. Each promotion has its own terms and conditions, which are detailed on the promotion page. As a general rule:

• A maximum bet limit may apply when betting with bonus funds
• Attempting to claim bonuses through multiple accounts will result in all accounts being cancelled
• 12bdb reserves the right to change or cancel any promotion at any time

5.3 VIP Program

Our VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier offers weekly cashback and other benefits. You can advance to the next tier through active play.

6.1 Fair Play Policy

All games on 12bdb are conducted fairly. We use software from established game providers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. The games from these providers are audited and verified by independent third parties.

6.2 Technical Issues

If a game stops midway due to a technical error or disconnection, 12bdb will attempt to restore the last saved state of that game. However, in any related claim, the decision of 12bdb shall be considered final.

6.3 Game Restrictions

Bonus funds may not apply to certain games or bet types. The list of these restrictions will be stated on the relevant promotion page. Separate rules may apply to bonus wagering in live casino games.

The following activities are strictly prohibited on the 12bdb platform:

• Multiple Accounts: A person may not operate more than one account.
• Bonus Abuse: Any method of circumventing the bonus system is prohibited.
• Fraudulent Activity: Providing false information, identity fraud, or any other fraudulent behavior.
• Money Laundering: Conducting transactions with illegal funds or any attempt at money laundering.
• Hacking and Theft: Any attempt to break through the platform's security measures.
• Automated Software: Use of bots, scripts, or any other automated methods.
• Using Another Person's Account: Managing a third party's account or placing bets on their behalf.
• Abusive Behavior: Abusive or threatening behavior toward any person, including customer support.

Involvement in any of the above activities will result in immediate account cancellation and all balances may be forfeited.

8.1 Suspension by 12bdb

12bdb reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms
• Suspicious or fraudulent activity
• Failure to complete identity verification
• Evidence of bonus abuse
• Legal or regulatory reasons

8.2 Closure by the User

You may close your account at any time by contacting our support team. Any applicable pending withdrawal requests will be processed before the account is closed.

12bdb places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all your transactions and data secure.

Detailed information on how your data is collected, stored, and used can be found on our Privacy Policy page. We never sell your information to third parties.

Our commitments regarding data protection:

• All transactions and personal data are stored in encrypted form
• Payment information is processed according to the highest security standards
• Regular security audits are conducted
• Only authorized staff may access your information

12bdb takes responsible gaming seriously. We believe that gambling is a form of entertainment — not a way to make money. This platform is intended only for those who are 21 years of age or older.

Our tools and policies for responsible gambling:

• You can set your own deposit limits
• You can request a temporary break or a voluntary self-exclusion
• If signs of problem gambling appear, the support team will provide assistance
• We can refer you to an appropriate organization for professional support

For detailed responsible gambling guidelines, visit our Responsible Gambling page.

To the maximum extent permitted by applicable law, 12bdb is not liable for:

• Disruption to games or transactions caused by internet connection issues
• Losses caused by faults in third-party software or services
• Service outages caused by events beyond our control (such as natural disasters or cyberattacks)
• Losses arising from the user's own negligence or carelessness

The total liability of 12bdb shall never exceed the total value of the transaction in question.

12bdb reserves the right to change these terms and conditions at any time. For significant changes, we will make reasonable efforts to send a notification to the registered email address or through the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms. It is therefore recommended that you visit this page regularly.

If you do not wish to accept the updated terms, you may request to close your account.

13.1 Contact Methods

For any questions or complaints regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

13.2 Complaint Process

If you wish to submit a complaint, please first contact our support team via live chat or email. We will review your complaint and provide a resolution as soon as possible.

13.3 Dispute Resolution

Any dispute between 12bdb and a user will be addressed through negotiation. If a resolution cannot be reached through negotiation, both parties may seek the assistance of a recognized mediation body.