Responsible Gaming —
Keep the fun within limits
12bdb believes that gaming should be a source of enjoyment, not anxiety. Our responsible gaming policy is designed to keep you safe and happy.
12bdb's Responsible Gaming Policy
Online gaming is a form of entertainment — it should never be harmful to your financial stability or mental health. At 12bdb, we believe that responsible gaming is not just a policy; it is at the heart of every decision we make. We provide multiple safeguards to ensure you remain in full control while playing on our platform.
Responsible gaming means knowing your limits, sticking to a budget, and keeping gaming a small part of your life — not making it the center of it. If you feel that gaming is affecting other areas of your life, reach out to us. Our 24/7 Bengali live chat support team is always by your side.
12bdb is for players aged 21 and above only. Allowing minors to access this platform is strictly prohibited. We enforce this rule with the utmost seriousness.
Gaming is entertainment, not a source of income. Never bet money you cannot afford to lose. Never play with borrowed money or funds set aside for essential expenses.
Our Safety Measures for You
We provide these tools at 12bdb to make responsible gaming easier — each one is in your control.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a cooling-off period applies to any request to increase it.
Time-Out Break
If you want to take a short break, use the time-out feature. You can temporarily deactivate your account for anywhere from 24 hours up to 6 weeks — during this period no gaming or deposits will be possible.
Self-Exclusion
Choose self-exclusion for longer-term protection. It is possible to keep your account closed from 6 months up to permanently. Contact our support team directly to process this request.
Set Loss Limits
Set a cap on how much you can lose within a given period. Once the limit is reached, the system will automatically prevent you from placing further bets.
24/7 Support Centre
If you have any concerns or issues related to gaming, our Bengali-language live chat support is always ready. Our trained team understands your situation and can provide the right guidance and assistance.
Age Verification
12bdb is for players aged 21 and above only. Age verification is mandatory when opening an account. We employ the best available technical measures to prevent access by minors.
Recognise the Signs of Problem Gaming
If you notice any of the following signs in yourself or someone close to you, take heed and seek help. Becoming aware in time is the best protection.
- Repeatedly playing to win back lost money ("chasing losses")
- Hiding gaming from family or friends, or lying about it
- Continuing to game while neglecting sleep, food, or work
- Borrowing money to play or spending funds set aside for essential expenses
- Trying to stop gaming but repeatedly coming back
- Feeling restless, irritable, or anxious when not gaming
- Repeatedly breaking limits even after setting them
Steps to Getting Help
Assess Yourself
Check the signs above against your own behaviour. Ask yourself honestly — is gaming having a negative effect on your life?
Activate a Deposit Limit or Time-Out
Instantly activate a deposit limit, loss limit, or time-out from our Account Settings.
Contact the Support Team
Chat with us via our 24/7 Bengali live chat or email [email protected]. We will help without any judgment.
Request Self-Exclusion
If needed, apply for a long-term or permanent self-exclusion. Making this decision takes courage.
Seek Professional Help
Gaming addiction is a recognised mental health condition. Speak with a specialist counsellor — your wellbeing is what matters most.
For Players Aged 21+ Only
12bdb strictly provides services to players aged 21 and above. Protecting minors is our highest priority.
Age Verification
Age verification is mandatory at registration. In cases of doubt, we may request additional identity confirmation documents.
Account Security
Keep your account password secure from underage family members. Do not share it.
Family Safety
If there are children or teenagers in your household, we recommend using parental control software on your devices.
Immediate Action
If you suspect that a minor has accessed your account, notify us immediately at [email protected].
The Golden Rules of Responsible Gaming
- Set a budget: Decide in advance how much you will spend on gaming each week or month and do not go beyond that limit.
- Set a time limit: Decide in advance how long you will play each day. Use an alarm or timer.
- Do not play under stress: Avoid gaming when you are angry, sad, frustrated, or under the influence of alcohol.
- Accept losses as normal: There is no guarantee of winning in gaming. Avoid the mindset that you "must" win back lost money.
- Take breaks: Take a break of at least 10-15 minutes every hour. Keep your mind clear.
- Enjoy other entertainment too: Gaming should not be your only form of entertainment. Keep a balance with family, friends, and hobbies.
- Never play with borrowed money: Never bet with borrowed funds or money set aside for essential expenses. Only use money whose loss would not cause problems in your life.
- Let people close to you know: Keep your family or trusted friends informed about your gaming habits — this creates accountability.
Frequently Asked Questions about Responsible Gaming
If you have questions about responsible gaming, see below. For further questions, contact us via live chat.
Enjoy 12bdb Safely
Play responsibly and enjoy the wide variety of games at 12bdb. Whenever you need help, we are always by your side.
Need Help? We Are Here.
Contact us for any questions or concerns about responsible gaming. Our trained Bengali support team is with you 24/7.
Live Chat
24/7 live chat support in Bengali. Use our live chat for the fastest assistance.
Email Support
For responsible gaming matters, email us at: [email protected]