12bdb Privacy Policy
Your personal information is completely safe with us — this page explains in detail how we collect, use, and protect your data.
12bdb welcomes you. This privacy policy explains how we — the 12bdb platform — collect, use, disclose, and protect your personal information. By using our services, you agree to the terms described in this policy. We give your privacy the highest priority and use industry-standard SSL encryption to protect your information.
1 Introduction and Scope
This privacy policy applies to the 12bdb website, mobile platform, and all related services. It is designed for users in Bangladesh and is consistent with Bangladeshi law and applicable digital security regulations.
When you register on the 12bdb platform, log in, play games, make transactions, or contact us, you fall under the scope of this privacy policy. We do not sell your information to third parties without your consent.
Our services are for individuals aged 21 and above only. If a minor opens an account on our platform, we reserve the right to cancel that account and delete the associated information.
What information we collect
2 Personal Identity Information
We collect the following information during account registration and verification:
- Full name and date of birth
- Email address and active mobile number
- Bangladeshi National Identity Card (NID) or passport details (where applicable)
- Current and permanent address
- Username and password set by you (stored in encrypted form)
This information is essential for account management, identity verification, and processing financial transactions.
3 Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history, amounts, and dates
- Deposit and withdrawal details (minimum deposit ৳300, minimum withdrawal ৳1,000)
- Records of bonuses and promotions received
Financial information is never stored directly — only payment gateway tokens are used.
4 Technical and Usage Information
When you use our platform, the following is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit history and duration
- Cookie and session data
- Referral source (where you came from before reaching our site)
5 Gaming Activity Information
To improve your gaming experience, we keep records of:
- Play history and preferred game categories
- Bet amounts and outcomes
- Session duration and frequency
- VIP level and reward points
- Self-set responsible gaming limit details
This information is used to ensure responsible gaming and to protect your account.
How we use your information
6 Purposes for Using Information
12bdb uses your personal information for the following legitimate purposes:
Completing registration, ensuring login security, verifying identity, and handling account-related communications.
Processing deposits and withdrawals, preventing fraud, and meeting applicable legal obligations.
Analysing platform performance, adding new games and features, and improving the user experience.
Detecting unauthorised account access, preventing cyber threats, and monitoring responsible gaming.
Providing 24/7 live chat support, resolving complaints, and ensuring personalised assistance via email.
Sending information about bonus offers, tournaments, and new games based on your consent. You can unsubscribe at any time.
Disclosing information to third parties
7 When information is shared
12bdb does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information needed to complete transactions.
- Technology Partners: Game software providers (such as Pragmatic Play, JILI, Spribe, PG Soft) receive only the information required to operate the games.
- Legal Obligations: Information may be provided when legally required in response to a court order or government directive.
- Fraud Prevention: Cooperation with regulatory authorities to prevent money laundering or fraudulent activity.
- Business Transfers: In the event of a company merger or acquisition, information may be transferred to the new owner, but the terms of this policy will remain unchanged.
All third parties are bound by agreement to maintain standards equivalent to this privacy policy.
Cookies and tracking technologies
8 Cookie Use and Management
Cookies are small data files stored on your device. 12bdb uses the following types of cookies:
- Essential Cookies: Maintaining login sessions and verifying security tokens — these are necessary for the platform to function.
- Functional Cookies: Remembering your preferred language, game categories, and display settings.
- Analytics Cookies: Reviewing platform usage and identifying opportunities for improvement.
- Marketing Cookies: Displaying relevant offers and promotions based on your consent.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.
Security measures for your information
9 Technical Protection
12bdb follows the highest industry standards to protect your information:
- 256-bit SSL/TLS encryption — on all data transmissions
- Password bcrypt hashing — never stored in plain text
- Two-factor authentication (2FA) — for account protection
- Regular security audits and vulnerability testing
- Automated alert systems for suspicious activity
- Firewall and DDoS protection technology
10 Data Retention Period
We store information according to the following policy:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Financial records are retained for a minimum of 5 years (legal obligation).
- Inactive Accounts: If there is no activity for 3 years, we may delete your data after notifying you.
- Deletion Requests: Information outside of legal obligations is deleted within 30 business days of the request.
Your rights as a user
11 Your rights regarding your information
As a user of 12bdb, you have the following rights:
To exercise these rights, contact us at: [email protected] — we will respond within 30 business days.
Minor protection and responsible gaming
12 Protection of Minors' Information
12bdb provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors.
If we learn that a person has opened an account by concealing their age, we will immediately close that account and permanently delete all associated information.
If parents believe their child has created an account on our platform, please contact us immediately.
13 Responsible Gaming and Data Use
We use your gaming activity information to ensure responsible gaming. This includes:
- Identifying patterns of excessive gaming
- Alerting you when self-set limits are exceeded
- Providing the option for a temporary break or self-exclusion
- Sharing information about professional support when needed
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy updates and contact
14 Changes to the Privacy Policy
12bdb may update this privacy policy from time to time. For significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification to your registered email
- Display a brief notice when you log in to the platform
If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. If you do not agree, you may request to close your account.
15 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
We generally respond to privacy-related requests within 24 to 72 business hours. For urgent matters, please contact us directly via live chat.
Related Informational Pages
Visit the pages below to get more out of your experience at 12bdb.